A ticketing system is the most common means of correspondence that hosting providers offer to their clients. It’s most often part of the billing account and is the easiest way to solve an issue that takes some time to investigate or that has to be escalated to a server admin. In this way, all responses supplied by either side will be kept in the exact same location in the event that someone else needs to work on the issue in question and the info in the ticket will be accessible to all parties. The disadvantage of using a ticketing system with most web hosting platforms is that it is not part of the web hosting Control Panel, which suggests that you will need to sign in and out of no less than two accounts in order to perform a certain task or to get in touch with the hosting company’s technical support staff. If you want to administer several domains and each one of them is hosted in its own account, you’ll have to use even more accounts simultaneously. Moreover, it may take a significant length of time for the hosting provider to reply to your tickets.
Integrated Ticketing System in Shared Web Hosting
The ticketing system that we use for our shared web hosting isn’t separate from the web hosting account. It’s an indivisible part of our fully featured Hepsia Control Panel and you will be able to visit it at any time with only a few clicks, without needing to leave your hosting account. The ticketing system features a quick-search box, so you can track the status of de facto any ticket that you’ve already submitted, if required. Also, you can see knowledge base articles that are relevant to various problem categories, which you can choose, so you can find out how to handle a given problem before you actually send a ticket. The response time is no more than 60 minutes, which implies that you can receive swift assistance at any time and if our client support team recommends that you should do something in your hosting account, you can do it momentarily without leaving the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
If you have a semi-dedicated server account with us and you wish to contact our tech support team members, you will be able to submit a support ticket directly from your Hepsia Control Panel instead of going through a totally different support platform as you will need to do with the majority of web hosting providers on the market. Our integrated ticketing system will allow you to open a new ticket without any difficulties and to browse through older tickets using a clever search filter. Moreover, you’ll be able to have a look at the relevant knowledgebase articles that our system will offer you based on the problem category that you select for your new ticket. You can perform all the aforementioned things without signing out of your Hepsia Control Panel at any moment, which suggests that if you experience any problem or have a question, you can contact our technicians and solve the specific issue in less than 1 hour through one platform.