A ticketing system is the most common means of correspondence that hosting providers offer to their clients. It’s most often part of the billing account and is the easiest way to solve an issue that takes some time to investigate or that has to be escalated to a server admin. In this way, all responses supplied by either side will be kept in the exact same location in the event that someone else needs to work on the issue in question and the info in the ticket will be accessible to all parties. The disadvantage of using a ticketing system with most web hosting platforms is that it is not part of the web hosting Control Panel, which suggests that you will need to sign in and out of no less than two accounts in order to perform a certain task or to get in touch with the hosting company’s technical support staff. If you want to administer several domains and each one of them is hosted in its own account, you’ll have to use even more accounts simultaneously. Moreover, it may take a significant length of time for the hosting provider to reply to your tickets.