If your hosting provider offers live chat support, you're able to talk with a representative live and find out helpful information or get a problem resolved in a timely manner. The main advantage of using chat compared to calling to consult with a live person is that you need only a computer with Internet connection, so that you won't pay any charges in case you are in a different country or state. In addition, it will be simpler to copy and paste data for instance domains, usernames or error messages i.e. details which are sometimes difficult to give to the other side on the phone. The real-time chat is also a faster way to contact the web hosting supplier's support team in comparison to using a ticketing system. What's more, in case some issue requires a bit more time to be dealt with, you are able to do something else entirely while you wait for guidance on the live chat, so that you won't waste time - something that is not possible in case you're on the telephone.
Live Chat Support in Shared Web Hosting
In addition to the phone and ticket support, our company provides live chat support too. You're able to contact us every single day, including weekends and holidays, and we will give you more information about the shared web hosting that we provide if you are not a customer yet, or about general and billing questions in case you already have an account. Though for strictly tech matters you'll need to open a trouble ticket to the tech support team, as such matters will require extra time to be dealt with, you can still get in touch with us on the live chat for some tech information. For example, we can assist you to set up an e-mail address in your e-mail client or troubleshoot multiple problems, saving you a lot of time. Even if our phone lines are already off for the day, you will be able to talk with a live person.
Live Chat Support in Semi-dedicated Servers
We offer live chat support as a part of our services, so that whenever you have any kind of questions for our semi-dedicated servers, you can speak with our customer support team at any moment regardless of whether you have already purchased an account or not. In general, the chat service is intended for pre-sales, billing and general questions and problems, still we will assist you with quite a lot of technical questions as well. We can help you select the optimal plan for your web sites in case you don't have an account yet, we can reply any billing questions or concerns you may have or we can assist you with installing your new email address on your computer or smart phone - all the abovementioned will be done in a timely manner since our live chat service is online all the time, every day. Any time you require help, you're able to talk with an agent and save a lot of time.