In case you’re a site owner, a problem can always appear and it doesn’t necessarily need to be related to the hosting service itself. For example, something might go wrong when you bring a script up to date or some important content might be edited or deleted by chance. No matter what the essence of the problem might be, you will have to contact the respective customer care staff and request them to recover a backup or to assist you in dealing with the problem that you’re facing. How fast they’ll do that will predetermine the span of time that your websites will be down. For certain websites like social networking sites or Internet shops, a protracted unreachability too often equals lost clients and cash. That’s why, it’s exceptionally important to use the services of a hosting company that offers not only a good customer care service, but also a prompt one.
One-Hour Response Guarantee in Shared Web Hosting
Our shared web hosting include a one-hour response time guarantee, which goes to say that no matter what question or predicament you might have, we will always be there to lend a helping hand. The fact is, it rarely takes more than 30 minutes to get an issue sorted out or a query answered, and this is valid for both sales and technical matters. Our customer care staff representatives are available 24/7, even on holidays and weekends, which suggests that you will get instant assistance whenever you need it. We realize how priceless time can be, so by the time we respond to your ticket or email, we’ll have looked into the issue and, if we haven’t come up with a solution, we will supply you with more details on what you have to do on your end – when the circumstances require it. With our support services, you can be sure that there will be somebody to lend you a helping hand instantly, irrespective of what time of day or night it is.
One-Hour Response Guarantee in Semi-dedicated Servers
Our customer support staff representatives will be at your service at all times and they will answer any ticket that you open through our hosting Control Panel within no more than 1 hour. The ticket response time is guaranteed no matter if you’ve got a generic enquiry relating to your semi-dedicated server or you encounter a certain difficulty and for most issues you will not have to wait even that long. Regardless of what the nature of the issue is or what time it is, we’ll be there to assist you, as we are available 24x7x365 to handle any general, technical or billing issue. In case you get in touch with us about anything that is within our capacity, we will resolve it before we reply, which means that you will not have to wait for hours or days while the problem continues. If there’s something that you have to do on your end, we’ll provide you with the required details – what possible solutions to try out, what steps to take, etc.