If you have ever had a shared web hosting account before or you have dealt with any other online service, you are probably aware from your personal experience that for many things it's better to talk to a live person on the phone rather than exchange tickets or emails. If you want to know more about a specific service before you decide to purchase it or in case something small should be done, for example, it is easier and faster to do it in real time. When you have the option to seek the advice of representatives over the phone, it's very likely that you're dealing with a real website hosting provider, not just a reseller. The level of support that you will get over the phone differs between different suppliers - from general issues to dedicated technical support. Typically most of the suppliers offer pre-sales assistance and 1st level phone support, while more complex tech issues are managed via e-mail and tickets.
Phone Support in Shared Web Hosting
Since we have live telephone support 14 hrs every day, you can call us and speak with one of our customer support agents to get more info about any of the shared web hosting that we supply and make sure that our servers match the system requirements for your sites prior to purchasing anything. For your convenience, we have phone numbers on three continents and you are able to call the one closer to you - in the U.S.A., Great Britain or Australia. In case you are already a customer, you will be able to call about general and billing issues, and about some tech ones. In case the situation is strictly technical or it requires more time to handle, you will have to employ our ticketing system, which will enable both you and our technical support team to track the info given by each side.
Phone Support in Semi-dedicated Servers
With 14 hours-a-day phone support, you can be certain that there is always somebody to help you when you have any questions about the semi-dedicated server plans that we offer. Whether you'd like to learn more about our packages, you have some billing issue or some general issue, you can call us. Although some more technical matters could need a support ticket so as to give time to our technical support crew to investigate, we'll help you with many tech questions over the phone as well, saving you time and efforts. As we have data centers on three different continents - in the USA, the United Kingdom and Australia, we have local telephone lines in these countries as well. In case you're in another country, we also have an international number where you will be able to get in touch with us.